Privacy Policy

Last updated: 17th June 2025

Thought&Function Ltd, trading as Blooming Surveys (“we”, “us”, or “our”), is committed to protecting your privacy. This policy describes how we collect, use, process, and retain your personal data.

Contact Details

Thought&Function Ltd

4th Floor Silverstream House

45 Fitzroy Street

London, England, W1T 6EB

Email: support@bloomingsurveys.ai (mailto:support@bloomingsurveys.ai)

Data We Collect

We collect the following personal information:

  • User Information: Name, email, phone number.
  • Inspection Notes: Information about properties including general characteristics, defects, and recommendations. Occasionally, notes might contain personal details of property owners or third parties, though we specifically request users to avoid this.

We currently do not use cookies or similar tracking technologies but reserve the right to do so in the future.

How We Use Your Data

Your data is used to:

  • Provide our core service, creating editable survey reports.
  • Transcribe audio and extract text from PDF documents using third-party tools.
  • Improve our service quality.
Data Sharing and Third Parties

We may use third-party service providers to facilitate our services, including email hosting, text generation, audio transcription, PDF processing, and automation. While we prioritize EU-based servers where possible, your data may occasionally be processed and stored on servers located outside the EU, including the US. Where data is transferred internationally, we ensure adequate safeguards, such as Standard Contractual Clauses, are in place.

Data Security

Your data is stored primarily on EU-based servers. Currently, we do not employ encryption or anonymisation techniques.

International Transfers

Data may occasionally be transferred and processed outside the EU, including to servers based in the US. We ensure compliance through appropriate safeguards, such as Standard Contractual Clauses

Data Retention

We retain personal data. You can request access to your data, including inspection notes, audio transcriptions, or reports at any time by contacting support@bloomingsurveys.ai (mailto:support@bloomingsurveys.ai).

Your Rights

You have the right to:

  • Request access to your data.
  • Request correction of inaccurate or incomplete data.
  • Request deletion or restriction of processing of your data.

To exercise these rights, contact us at support@bloomingsurveys.ai (mailto:support@bloomingsurveys.ai).

Third-Party Personal Data

We ask that users avoid including personal information about third parties in submissions. We have no control over this practice but strive to discourage it.

Children’s Data

Our service is not designed for users under 18, and we do not knowingly collect children’s data.

Policy Updates

Any updates or changes to this privacy policy will be communicated via email to our users.

Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

For further queries regarding privacy, contact us at support@bloomingsurveys.ai (mailto:support@bloomingsurveys.ai).